Policies

Shipping Policies

We strongly recommend shipping wine to a business address, if possible, for prompt delivery.

Adelsheim uses the best method to deliver your wine in the most economical and efficient manner.
We offer flat-rate shipping per order delivered within the US, excluding AK and HI. OR and WA residents receive a flat rate shipping rate.
We ship UPS Ground for all orders. If you need to use Fed-Ex, please email shipping@adelsheimvineyard.com or call 503-538-3652

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments.

Notes with a signature left for the delivery companies and PO box deliveries cannot be accepted as a replacement for an individual signing for the shipment. By placing your order, you represent to us that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When your wine is delivered, the person receiving delivery may be required to show identification.

After the third missed delivery attempt, orders will be held for up to approximately five business days, this time is dependent on your local Fed-Ex or UPS store. If not picked up, your shipment will be returned to our warehouse. Additional shipping charges may apply to reship an order.

We evaluate weather and temperatures prior to shipping orders. If an order is requested to ship and the shipping route is experiencing inclement weather, we will hold your order until the opportune shipping conditions unless you choose Temperature Controlled Shipping (see below).

Adelsheim is compliant with state laws, and currently ships wine directly to consumers in the following states:
AK, AL*, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, KS, KY, LA, MA, MD, MI**, MN, MO, MT, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI, and WY.

We cannot ship to the following states: DE, IN, ME, MS, ND, NE, RI, SD, UT, VT and WV.

*For more information on individual state shipping laws and restrictions, please visit The Wine Institute at https://wineinstitute.compliancerules.org

Shipping options:

Orders placed by 2:00pm PST, Monday through Friday, can be shipped within two business days.* The package tracking number will be sent to the customer placing the order via email once the order has shipped (within 48-72 hours).
- *Delays can occur with high volumes of orders (i.e. holidays, promotions, and sales)
Orders placed after 2:00pm PST, Friday, Saturday, Sunday, or a holiday will be processed the following business day. Please allow 1-2 business days for order fulfillment placed Monday – Friday.
Our default shipping company is UPS.
Flat Rate Shipping: We offer flat rate shipping in any quantity of bottles purchased. Flat Rate Shipping applies to orders being shipped within the continental US.
2-Day Shipping: The shipping rate for FedEx 2-Day Air is per 12-bottle case with UPS. Fed-Ex is available upon request.

Alabama & Michigan

All Alabama orders must ship direct to an ABC store, and require the customer to supply us with the ABC store address. See attached form that needs to be emailed to the shipping department shipping@adelsheimvineyard.com
Michigan law requires us to obtain proof that the person placing an order is at least 21 years of age. Please email the shipping department a copy of your photo identification to shipping@adelsheimvineyard.com

Alaska & Hawaii

Orders to Alaska and Hawaii must ship 2-Day Air only.

Expedited and ground shipping are not available to Alaska or Hawaii
Our standard flat rate shipping, shipping discounts, or Club shipping offers do not apply when items ship to Alaska or Hawaii.

Other details regarding shipments:

Adelsheim sells and ships wine only to persons 21 years of age or older. To place an order, you must provide your date of birth (the recipient’s date of birth if sending a gift). By placing an order with Adelsheim, you certify under the penalty of perjury that you and the recipient of this shipment are at least 21 years old.
All wine deliveries legally require the signature of a person 21 years or older. Packages containing alcohol cannot be left unattended (ex., at a door or on a porch).
When wine is delivered, the recipient will be required to show identification proving they are at least 21 years old.
UPS/Fed-Ex makes three delivery attempts before the order is sent back to us. If we need to resend the package, there will be an additional charge to re-ship. (Please note: UPS/Fed-Ex stores generally hold packages for up to a week before they re-route the package back to us).
Acts of Nature: No refunds will be offered for damages or delays caused by acts of nature or inclement weather.
We are unable to ship orders to individuals outside the United States.

If you have questions regarding shipments, please contact our shipping department Monday-Friday between 11:00am and 3:00pm at shipping@adelsheimvineyard.com or 503-538-3652.

Orders placed after 2pm Friday, Saturday, Sunday, or a holiday will be processed the following business day. Please allow 1-2 business days for order fulfillment to be placed Monday – Friday.
With all packages containing alcohol, an adult signature from someone 21 or older is required at the time of delivery.
If you need an alternate shipping date or expedited shipping, please call us at 503-538-3652 or email shipping@adelsheim.com.

Temperature Controlled shipment details:

Your wine is shipped from our warehouse on a refridgerated truck.
The truck will arrive at the nearest hub to your destination.
On the day of your delivery, your wine will leave the hub with ice packed into the box to ensure temperature while it’s on the delivery truck.
If you are not available to sign, the wine will be delivered to the nearest pick up location (e.g. UPS Store).
There will not be a delivery reattempt. You must pick up your wine from the pick up location if you miss the first attempt.

Returns & Cancellations

Damaged and flawed wines may be exchanged for current vintage equivalents on a case-by-case basis. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept returns of wine that are ordered in error. Please send an email to shipping@adelsheimvineyard.com to arrange for the return of corked or flawed products.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact us at 503.538.3652 for return instructions.

Reservations canceled within 48 hours of events will not be refunded.

No refunds or cancellations will be accepted after 90 days after the date of purchase.

Privacy Policy

What kind of information do we collect from you when you visit our site?

When you visit adelsheim.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

Sharing of personal information – we don’t do it

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

Consumer inquiries and privacy

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

Protecting your information

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Terms of Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Adelsheim Vineyard’s relationship with you in the context of this website.

The term “Adelsheim Vineyard” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Wine-Specific Conditions

LEGAL REQUIREMENTS
You must be 21 years of age or older, to order or receive alcoholic beverages from Adelsheim Vineyard. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Adelsheim Vineyard are not for resale, and are for personal consumption only.

CREDIT CARD CHARGES
Orders are by credit card only. We accept Visa, MasterCard, and American Express.

MINIMUM PURCHASE
No minimum purchase is required.

STATE AUTHORIZED FOR DIRECT SHIPMENT
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except IN, KY, NE, ND, OK, RI, SD, UT and VT. If Adelsheim Vineyard is unable to ship directly to your state, we may be able to arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Adelsheim Vineyard.

SHIPPING COSTS
UPS, FedEx and WineCoLLC are Adelsheim Vineyard’s carrier of choice. Ground shipping is provided at current market rates. *Note – If the customer selects an Air Shipping option as his or her shipping method, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

WINE IS A DELICATE COMMODITY
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Adelsheim Vineyard is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Accessibiity Policy

Compliance status

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments. If you wish to contact the website’s owner please use the following email info@adelsheimvineyard.com.

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:

Screen-reader optimization: we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website. These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
Keyboard navigation optimization: The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key. Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website

Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

Font adjustments users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
Color adjustments users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.
Animations epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.
Audio muting users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email info@adelsheimvineyard.com